Customer Onboarding and Software Support Manager
Comapny - Comgem | B2B ecommerce & ERP platform
Location - Bridgend, Wales, United Kingdom
Lead and Inspire: Build and mentor our customer support and onboarding team, fostering a culture of excellence and customer advocacy.
Optimise Onboarding and Support: Design and refine our onboarding processes and support workflows to ensure seamless customer experiences and rapid time-to-value.
Drive Customer Retention and Growth: Proactively identify and address customer needs to maximise customer satisfaction, retention, and lifetime value.
Collaborate and Innovate: Work closely with the co-founders and cross-functional teams to identify areas for improvement and implement innovative solutions to enhance the customer journey.
Be a Hands-On Problem Solver: Roll up your sleeves and get involved in day-to-day operations, troubleshooting customer issues and identifying areas for improvement.
To apply, please send your CV and a compelling covering letter to jobs@comgem.com